TERMS AND CONDITIONS
Itineraries
Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues.
Conditions of Travel
Iso100 Outdoor reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure.
Components of trips are nature and weather dependant and Iso100 Outdoor cannot be held liable if trip components are not available on the day of travel.
Mountain Lion is a wild animal and lives freely in Torres del Paine, the search and trace experience will be unforgettable and is guaranteed, but the success of sighting or the "perfect" picture are not granted, there is always the possibility of not achieving it.
Payment Policy
Cancellation Policy
Once a booking is made, the following cancellations fees will apply;
No refunds can be made if you fail to join a tour, join after departure, or leave prior to conclusion.
We are not responsible for fees which may be levied by accommodation providers, travel agents or third party tour and transport operators with whom you have made private arrangements.
Cancellation by Us
We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or receive a full refund.
In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Travel Insurance
Travel insurance is NOT included in the tour price. Iso100 Outdoor strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
Child Policy/Age Restrictions
Children under 12 years of age are not recommended to travel on some tour. Individual requests may be considered on a case by case. Participants 13 years and older pay full adult fare.
Fitness & Participation
Our tours are active and most require a reasonable level of mobility. Locations we visit have not wheelchair access. Individual requests may be considered on a case by case.
NOTE: Tours are conducted in remote areas with limited communications.
Smoking
Conaf (rangers) regulations prohibit smoking inside the park; smoking should be limited to designated stops and be done discreetly when in camp
Behaviour
Iso100 Outdoor may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Iso100 Outdoor, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.
Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues.
Conditions of Travel
Iso100 Outdoor reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure.
Components of trips are nature and weather dependant and Iso100 Outdoor cannot be held liable if trip components are not available on the day of travel.
Mountain Lion is a wild animal and lives freely in Torres del Paine, the search and trace experience will be unforgettable and is guaranteed, but the success of sighting or the "perfect" picture are not granted, there is always the possibility of not achieving it.
Payment Policy
- 50% deposit is required to secure a booking.
- Balance of remaining 50% is required at least thirty (30) days prior to tour date.
- Payment can be made via Webpay.cl.
- Failure to adhere to the payment policy may result in the cancellation of your booking
Cancellation Policy
Once a booking is made, the following cancellations fees will apply;
- Greater than 45 days prior to departure, no cancellation fee applies.
- Between 45 and 30 days prior to tour departure date 50% cancellation fee applies.
- Within 30 days of tour departure date 100% cancellation fee applies.
No refunds can be made if you fail to join a tour, join after departure, or leave prior to conclusion.
We are not responsible for fees which may be levied by accommodation providers, travel agents or third party tour and transport operators with whom you have made private arrangements.
Cancellation by Us
We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or receive a full refund.
In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Travel Insurance
Travel insurance is NOT included in the tour price. Iso100 Outdoor strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
Child Policy/Age Restrictions
Children under 12 years of age are not recommended to travel on some tour. Individual requests may be considered on a case by case. Participants 13 years and older pay full adult fare.
Fitness & Participation
Our tours are active and most require a reasonable level of mobility. Locations we visit have not wheelchair access. Individual requests may be considered on a case by case.
NOTE: Tours are conducted in remote areas with limited communications.
Smoking
Conaf (rangers) regulations prohibit smoking inside the park; smoking should be limited to designated stops and be done discreetly when in camp
Behaviour
Iso100 Outdoor may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Iso100 Outdoor, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.
For question regarding Terms and Conditions please contact with us
